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How We Set the Rules at bungga99

Every account on bungga99 operates under a clear set of legal conditions — covering how your data is handled, what your access rights are, and how disputes get resolved.

Indonesia-Eligible AccessAccount Holder RightsDANA, OVO & GoPay UseData Handling PolicyDispute Resolution Process
bungga99 How We Set the Rules at bungga99
ACCOUNT SECURITY AND DATA

How We Handle Your Data and Account

Your account security and personal data are managed under a framework that aligns with our obligations to you as an account holder. We apply encryption to data in transit and at rest, and access to account records is restricted to authorised personnel only. Retention periods are set by our operational and compliance obligations — we do not hold data longer than necessary.

Data Retention

Account data is retained for the period required by our operating obligations. Once that period ends, records are deleted or anonymised according to our internal schedule.

Cookie Policy

We use session and analytics cookies to keep your account accessible and to understand how the lobby is used. You can adjust non-essential cookie preferences in your browser settings.

Account Security

Login access requires verified credentials and a one-time OTP sent to your registered mobile number. We do not share login data with third parties outside your chosen payment providers.

Data Requests

To request a copy of the data we hold on your account, or to ask for a correction or deletion, contact our support team via live chat or email with your account ID.

LEGAL CONTACT CHANNELS

Reach Us About a Legal or Account Matter

If something in these terms is unclear, or you need to raise a concern about your account status, data retention, or a wallet transaction dispute, our support team handles legal and account queries through the channels below. Players in Palembang and across Indonesia can reach us directly — no queues, no automated-only responses for account-level concerns.

Live Chat Open the chat window from any page in your account dashboard to connect with a support agent about a terms or account question.
Email Support Send detailed legal or data-related queries to our support email address. We aim to respond within one business day for account and compliance matters.
Help Centre Our help centre carries written answers to the most common account, payment, and terms questions — searchable and available at any hour.

Common Questions About Our Terms

These are the questions we get most often about how our legal terms apply to your account. If your question is not here, live chat is the fastest route to a direct answer.

Yes. When you link a wallet like DANA, OVO, or GoPay to your account, both our terms and the wallet provider's own service terms apply to that transaction.

We retain account records for the period required by our compliance obligations, then delete or anonymise them. You can request confirmation of this timeline by contacting support.

Yes. Contact us through live chat or email with your account ID and a data access request. We will respond with the relevant records within the timeframe our process allows.

Open a ticket through live chat or email, include your transaction reference and the wallet used — DANA, OVO, or GoPay — and our team will review the transaction record directly.

Access depends on local law and is available only where local law permits. It is your responsibility to confirm that your use of the platform is lawful in your location.

We post notice of any material changes on this page before they take effect. Continuing to use your account after that notice period means you accept the updated conditions.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.