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How bungga99 Handles Your Personal Information

Your privacy matters to how we run this platform. This page explains exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, or contact our support team — and what we do with it.

Account data protectedWallet details handled carefullyNo third-party data sellingYou can request your dataAvailable where local law permits
bungga99 How bungga99 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies, Security and Your Rights

We use a combination of technical controls and internal policies to keep your account information secure. Data is encrypted in transit and access to personal records is restricted to verified team members who need it to process your account or respond to your support request. Here is what that looks like in practice across four key areas.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your language and display settings. You can clear or block cookies in your browser, but some account features may not work correctly if you do.

Account Security

Every login triggers a verification step tied to your registered phone number. If we detect a sign-in from an unfamiliar device or IP, we flag it before granting access. Your wallet details — DANA, OVO, GoPay — are never stored in plain text.

Data Retention

We keep your account data for as long as your account is open. If you close your account, we retain only what local law or payment record obligations require, then delete the rest on a rolling schedule.

Your Access Rights

You can request a copy of the personal data we hold on you, ask us to correct anything that is wrong, or ask us to delete your data where no legal retention obligation applies. Submit requests via live chat or email support.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Concerns

If you have a question about how your data is used, want to update the information on your account, or need to submit a formal data request, our support team is set up to handle it. Reach out through any of the channels below and reference your account username so we can locate your records without delay.

Live Chat Start a live chat session directly from the account dashboard. Mention your privacy concern in the opening message so the agent routes it to the right team without back-and-forth.
Email Support Send your data request or privacy question to our support email. Include your registered phone number or wallet identifier — DANA, OVO, or GoPay — so we can verify your account quickly.
Account Help Centre Log in and visit the Help section to submit a structured privacy request form. This creates a reference number you can track until your request is resolved.

Questions About Your Data on bungga99

These are the questions we actually get from account holders about how their information is handled. If yours is not here, reach us through live chat or the Help Centre form.

We do not sell your personal data. We share information only with payment processors like DANA, OVO, and GoPay to complete transactions, and with service providers who operate under confidentiality agreements.

Log in, go to the Help Centre, and submit a data access request form. Include your registered phone number for faster verification. We aim to respond within a reasonable timeframe.

Yes. Submit a deletion request through live chat or email. We will remove your personal data except where a legal or payment record retention obligation requires us to keep it temporarily.

We store only the transaction reference and wallet identifier needed to process and reconcile your payment. Your full wallet credentials and PIN are never stored or accessible to our team.

On account closure we delete personal data that we are no longer required to hold. Payment transaction records may be retained for the period required under applicable local financial record rules.

Contact support via live chat or email with the details you need updated. Our team will verify your identity using your registered phone number before making any changes to your account profile.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.